Noʻeau Return Policy

Most unopened items purchased at noeaudesigners.com returned within 45 days from ship date will receive a refund, an exchange or store credit. We will not issue refunds or exchanges beyond 45 days.  

To be eligible for a return, the item must be unused and in the same condition that it was received. The item must be in its original packaging.

You may bring your item(s) to our store at the Ka Makana Aliʻi Shopping Center or mail the item(s) to us at the following address: 

 

Noʻeau Designers
ATTN: RETURNS
Ka Makana Aliʻi
91-5431 Kapolei Parkway, Suite #313
Kapolei, HI 96707

Unless youʻve received the incorrect item you will be responsible for paying for shipping costs for your returns. If youʻve received an incorrect item, contact us at noeauweb@gmail.com or call us at 808-670-2608 to get approval for us to refund your shipping costs. You will not be refunded your shipping costs unless you were pre-approved. 

Consider using a trackable shipping service or purchasing shipping insurance for items over $75. We cannot guarantee that we will receive your returned item.

Once we have received your item(s) and it passes inspection and depending on your situation then a refund, an exchange or store credit will be issued. Please allow 5-10 business days for your refund.